Zhipinhui after-sales service

Equipment after-sales policy:

*Equipment warranty period: One Year

*After sales hotline: 4008166687

1. Our company has assembled a team of experienced on-site engineers and senior technicians who can respond promptly to any equipment issues and provide after-sales maintenance.

2. Within one week of the delivery of the new product, our after-sales technical department staff will provide installation and after-sales training for the equipment at the customer’s location based on the contact information and address provided by the customer.

3. All complaints related to product quality will be responded to within 1 hour. Within 3-5 hours within the province and 24-48 hours outside the province, the customer will arrive at the scene and determine the handling measures based on the complaint situation, and carry out after-sales maintenance.

4. To better address customers’ difficulties and concerns, our company promises that all maintenance personnel will be on call.

5. Any costs related to product quality during the shelf life will be borne by our company.

6. During the warranty period, we will provide free repairs due to improper use by your side or natural environment. The materials and accessories used for repairs will only be charged at cost price.